1 reviews | Active since Dec 2016

13 Sept 2017, 11:27

Biggest **** ever

Please save yourself the trouble from joining RedData. Apparently they sell package deals and even if only a part of the package is activated, you are liable for the full amount. I received an sms stating that my data could not be activated so I ignored it and decided to go with another service provider. I got a call yesterday to activate VAS and after I explained I thought it was cancelled, they informed me that it was only the data portion which was cancelled. I sent an email to support and was not assisted at all after I told them I want to cancel. (I also didn't sign up for 3GB wi-fi data) I was just advised it was activated and that I must phone them for queries. Today I phoned again to cancel and they advised that I will still be billed as I signed up and cancelled. I queried when was it activated and they advised, today, but as I had a chance to cancel at an earlier stage, I will still be billed. Apparently sending emails to support also does not count. This is the biggest load of nonsense! I never received a username or log in, so how was I suppose to use it? The call centre is also the most unhelpful people I have had to deal with in a long time.

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Replies (2)
's update13 Sept 2017, 11:38
Reviewer Update
Apologies, it appears it was 3GB wi-fi data was part of the 'package'. I still took the contract for the actual data and not the wi-fi. The wi-fi is useless to me.
Reddata
Reddata's reply14 Sept 2017, 10:54
Official

Hi Carlia,

We Humbly apologise for this matter.

We take this matter in out heart and we will get our resolution manager to contact you and resolve your query.

Thank you for notifying us.

Kind Regards

RedData Team,

Best regards,