JO
Jacobus O

1 reviews | Active since May 2015

16 May 2015, 10:23

Refuse To Let Me Cancel Contract!

I got a Red Bull Mobile data contract several years ago when I needed it. I have no complaints about the service I received then.<br> <br> I eventually moved over to a 3G bundle from a competing supplier, and even lost my Red Bull mobile SIM card somewhere along the way because I stopped using it.<br> <br> I periodically send emails to ask to have this contract cancelled--to the Red Bull Mobile billing email, to Red Bull Mobile customer service email, and eventually even to Cell C customer service email addresses--all to no avail. Nobody at this company deigns to respond to my requests to have my contract reviewed and cancelled, but come month-end, there is the bill, always arriving promptly and taking my money via debit order.<br> <br> It's been 3 years since I last used a single byte of data on that contract, and probably a dozen or more attempts to get this company to respond to my requests to cancel it.<br> <br> WHAT DO I HAVE TO DO TO GET THESE PEOPLE TO LISTEN TO ME??<br> <br> Slightly less importantly: If they ever wake up and get back to me, will they refund me all the debit orders for all the months I didn't use any data AND HAD ALREADY ASKED TO CANCEL?<br> <br> You have been warned.

0
Replies (1)
Red Bull Mobile
Red Bull Mobile's reply16 May 2015, 12:34
Official
Hello vertigus,

Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.

We will get a consultant to contact you and assist.

Regards
Cell C | PN