SB
Shernene B
1 reviews | Active since Jul 2023
20 Jun 2025, 14:43
Rude receptionist
I am just trying to get a email address for one of our clients that we did a installation for and the receptionist is so rude, @receptionist you are the voice of the company and you are so rude. (RealNet Pretoria North West)
Helpful (0)
Replies (2)0
Replies (2)
RealNet Properties's replyOfficial
20 Jun 2025, 15:47 Dear Shernene , Thank you for bringing this matter to our attention.
We regret that your experience did not meet expectations and will respond to you directly. The matter is receiving further investigation. Kind regards,
RealNet Holdings
We regret that your experience did not meet expectations and will respond to you directly. The matter is receiving further investigation. Kind regards,
RealNet Holdings
RealNet Properties's reply20 Jun 2025, 15:47
Official
Dear Shernene , Thank you for bringing this matter to our attention.
We regret that your experience did not meet expectations and will respond to you directly. The matter is receiving further investigation. Kind regards,
RealNet Holdings
We regret that your experience did not meet expectations and will respond to you directly. The matter is receiving further investigation. Kind regards,
RealNet Holdings
RealNet Properties's replyOfficial
09 Jul 2025, 15:04Dear Sherrene,
Thank you for raising your concerns with us.
Our offices regularly receive requests for clients’ personal details, often unexpectedly, as was the case in this instance with our Pretoria North franchise office. To protect our clients’ privacy, our reception and admin teams are specifically trained never to share any personal information without the client’s explicit consent, in line with the Protection of Personal Information Act (POPIA).
We understand this may sometimes feel unhelpful, but we trust you appreciate that we have a legal and ethical duty to safeguard our clients’ information at all times.
Thank you for your understanding.
Kind regards,
RealNet Holdings
Thank you for raising your concerns with us.
Our offices regularly receive requests for clients’ personal details, often unexpectedly, as was the case in this instance with our Pretoria North franchise office. To protect our clients’ privacy, our reception and admin teams are specifically trained never to share any personal information without the client’s explicit consent, in line with the Protection of Personal Information Act (POPIA).
We understand this may sometimes feel unhelpful, but we trust you appreciate that we have a legal and ethical duty to safeguard our clients’ information at all times.
Thank you for your understanding.
Kind regards,
RealNet Holdings
RealNet Properties's reply09 Jul 2025, 15:04
Official
Dear Sherrene,
Thank you for raising your concerns with us.
Our offices regularly receive requests for clients’ personal details, often unexpectedly, as was the case in this instance with our Pretoria North franchise office. To protect our clients’ privacy, our reception and admin teams are specifically trained never to share any personal information without the client’s explicit consent, in line with the Protection of Personal Information Act (POPIA).
We understand this may sometimes feel unhelpful, but we trust you appreciate that we have a legal and ethical duty to safeguard our clients’ information at all times.
Thank you for your understanding.
Kind regards,
RealNet Holdings
Thank you for raising your concerns with us.
Our offices regularly receive requests for clients’ personal details, often unexpectedly, as was the case in this instance with our Pretoria North franchise office. To protect our clients’ privacy, our reception and admin teams are specifically trained never to share any personal information without the client’s explicit consent, in line with the Protection of Personal Information Act (POPIA).
We understand this may sometimes feel unhelpful, but we trust you appreciate that we have a legal and ethical duty to safeguard our clients’ information at all times.
Thank you for your understanding.
Kind regards,
RealNet Holdings