AG
Anna G

1 reviews | Active since Dec 2020

03 Dec 2020, 08:20

REALNET TACTICS TO PUSH UP SALE!!!

Well, everything started quite promising. I made an offer to purchase a property in Beacon Valley, Mitchells Plain. I was informed by Realnet Agent, Chantal Norman that the bank would do its own valuation of the property. The said Property was listed for R650,000. The bank then found the property to be overvalued and only offered R530,000. After I have asked her to go and negotiate a better/fair price with the sellers, according to Chantal Norman, the sellers still want R650,000. Well, my argument is that clearly, ABSA bank is acting on my behalf to prevent me from overspending on the property since the bank found less value in the said Property. Well, the agent insisted that I could get the property if I forked out R120,000 out of my pocket (ridiculous!!!!). Well, I examined the whole situation and refused to fork out extra on the property just so that greedy Ms. Chantal Norman can make a sale.

When I asked her how they came up with R650,000 she had the nerve to tell me the sellers came up with the price. How can sellers come up with their own price, do they know how the process of valuating a property works, do they have set skills on the property market? I don't believe so. Well, unless they`re on par with property valuations, but still, that`s a long shot.

The only conclusion I can come up with is that Ms. Chantal Norman valuated the said property and told the sellers your property is worth R650,000. This price isn't realistic. Now she doesn`t want to admit that she has made a grievous mistake. This has caused so much stress on me, thus I am lodging a formal complaint with The Estate Agency Affairs Board of South -Africa ( EAAB ) against Ms. Norman since I have text messages as evidence. These agents are causing emotional stress and many times they make up offers to try and push the price up since she assessed the property and most of the time they are getting away with it. Since most of the time, we are not aware that they too are regulated by the EAAB.

Estate Agents are obliged to treat both the buyer and seller fairly. This means they do not lie about offers to all parties involved. They should be transparent.

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Replies (4)
RealNet Properties
RealNet Properties's reply03 Dec 2020, 09:21
Official
Dear Anna G

Thank you for bringing this matter to our attention.

We regret that you had an unsatisfactory experience with a RealNet Agent.

We shall further respond to you in private and refer the matter for investigation.

With kind regards

The RealNet Team
AG
Anna G's update03 Dec 2020, 09:36
Reviewer Update
Thank you, I would appreciate it. I'm looking forward to your response.
AG
Anna G's update08 Dec 2020, 06:00
Reviewer Update
Well, Realnet has written back and this is their outcome of the issue

  1. The accused estate agent comp**** and followed the EAAB ‘s code of conduct as required of her by fulfilling the following rules copied from the Code of Conduct:
She performed her mandate as given to her by her client, the Seller:
  1. The estate agent did her professional duty by giving a comparative market analysis to the Seller and repeatedly price-counselled the Seller. The market value is always determined by a willing Seller and an able and willing Buyer. The agent cannot dictate the listing price, only advise the Seller.
It is unfortunate that this transaction could not be concluded and that Ms Norman followed all conduct rules as set out by the EAAB and the EAA Act. In the light of the above facts, we respectfully request that you please remove the reviews on the Hellopeter Consumer platform published on both the 3rd and the 7th of December 2020, as well as the Facebook review published on the 2nd of December 2020, within the next 24 hours. We view these accusations in a very serious light, and reserve our rights to take further action against you if you do not remove your reviews as requested. Thank you and kind regards
AG
Anna G's update08 Dec 2020, 06:04
Reviewer Update
If businesses threaten reviewers like Melinda Greeff. I'm sure the courts will be jam-packed.