1 reviews | Active since Feb 2017
******* activity
<p>I contacted Willer Erasmus, an estate agent at Realnet kuils river with regards to a house he was selling and my wife and I viewed the house. A few days later on Friday 24/02/2017 at about 16:30 I phoned him and asked if there were any offers on the house yet, to which he rep**** 'No'. I then told him that we would like to make an offer on the house. He asked me if we could be at their offices at 9am the following morning (Saturday 25/02/2017). We arrived on time and completed the offer to purchase. He told us that once the seller has signed the document he will send us a copy. On Monday morning (27/02/2017) he phoned me to tell me that the seller had accepted our offer and that he would send me a copy of the contract via email as soon as he was back in the office. He did send it via email and I printed it out so that I could take it to the bank when applying for a home loan. I decided to look through the contract after printing it and found that it had been changed after we had signed. Specifically, under special conditions was written 'Subject to successful cancellation of first offer'. This was not written in the contract when we signed it. I phoned him and asked about it to which he rep**** 'Oh, I forgot to tell you there was another offer'. So I said no, I specifically asked you on friday afternoon and you told me there were no other offers. To which he rep**** that the other person had phoned after me and had come and signed an offer 'late friday evening'. So, how does he expect me to believe that he had forgotten that by the next morning at 9am? Anyway, changing the contract without our consent after we had signed it is *******. Besides that fact that his behaviour is immoral and reprehensible.</p>
Good day Shaheem
We acknowledge receipt of your complaint dated 28 February 2017 and have noted the contents with regret.
Kindly note that all RealNet Franchises are owned operated independently. We would, however, bring this matter to the attention of the Franchisee as well as the Regional Director for an urgent investigation.
On conclusion of the investigation, the Franchisee would respond to you in private.
We regret the negative experience you encountered with our Property Professional and assure you of our best attention and service going forward.
Sincerely
The RealNet Team
Best regards,
Good day Shaheem
We acknowledge receipt of your complaint dated 28 February 2017 and have noted the contents with regret.
Kindly note that all RealNet Franchises are owned operated independently. We would, however, bring this matter to the attention of the Franchisee as well as the Regional Director for an urgent investigation.
On conclusion of the investigation, the Franchisee would respond to you in private.
We regret the negative experience you encountered with our Property Professional and assure you of our best attention and service going forward.
Sincerely
The RealNet Team
Best regards,
