Horrible Service - How is this fair

<p>I have been with AIDA & Huurkor - received the best service ever.</p> <p>Then I moved and rented with Realnet byt the agent named Ashley.</p> <p>The below is on e-mail as stuff they had to fix but it was never done in a year.</p> <p><br />From: Anneline Molekwa ********** />Date: Friday, 15 January 2016 at 2:28 PM<br />To: Ashley Storm ********** />Cc: "Sizwile Khanyile ********** ********** />Subject: FW: Windmill 109</p> <p> </p> <p> </p> <p>Hi Ashley</p> <p> </p> <p>Just a reminder for you to send through the inspection form.</p> <p>We also need to add one more problem:</p> <p>· The pipe under the zinc is leaking</p> <p> Thanks</p> <p><br />From: Anneline Molekwa ********** />Date: Monday, 07 December 2015 at 9:13 AM<br />To: Ashley Storm ********** />Cc: "Sizwile Khanyile ********** ********** />Subject: Windmill 109</p> <p> </p> <p> </p> <p>Morning Ashley</p> <p> </p> <p>We done packing and noticed the following:</p> <p> </p> <p>· Hot water knob in the shower comes out</p> <p>· Oven stove doesn’t work properly</p> <p>· Oven timer also broken</p> <p>· The 2 bedroom walls have black marks</p> <p>· Main bedroom has no key]</p> <p>· Tiles broken (that you told us)</p> <p>· Bottom sink cupboard broken</p> <p>· Kitchen cupboard is loose , burnt and broken</p> <p>· Kitchen walls have marks too</p> <p>· Passage wall has holes</p> <p>· Bathroom ceiling painted but you can still see mould</p> <p>· Tiles next to the window (front door) and in the kitchen are loose</p> <p> </p> <p>If you need us to fill in the inspection form – please forward it to my e-mail. We misplaced the other one.</p> <p>Sizwile if there’s anything I left out – please let us know.</p> <p> </p> <p>This has never been sorted in the whole year - not he threatens me with my deposit as below:</p> <p><br />" Hi Anneline,<br />we would like to find out on which days and times we can bring people, I have tried calling you and your husband but no answer also messaging you but no reply.<br />If you’re not going to give us access to the property to find new tenants we will then have to keep the deposit to cover Decembers rent.<br />I await your urgent response?"</p> <p><br />I'm not sure whom to speak to and I'm trying not to bad mouth him but Ashley is unprofessional, has no respect and is a bully.</p> <p><br />There was never a time I denied access to the property. Just because we missed his calls doesn't mean we don't want people to view the place.</p> <p><br />We are also busy with other things.</p> <p><br />Please advice if the below is acceptable.</p> <p> </p> <p>There isn't even damage done to the property - all that's left is just cleaning it up before new tenants move in.</p> <p><br />Thank you <br />Anneline (Windmill 109)</p> <p> </p> <p> </p>