Beyond Horrible Service from Realnet Midrand

I'm referring specifically to the Realnet in Midrand as part of the Realnet franchise. I'm writing this review not to sabotage Realnet but to help improve the service for everyone. The service we received from Realnet Midrand is beyond horrible to be honest. From getting the lease late, to judgment and disrespect to mention the least but we have had enough now. Is it because we are a young couple of colour? It's honestly starting to feel like it. We were quiet because we don't want to jeopardise people's jobs but we have had enough! We are paying a price of quality but the apartment is in not up to the standard condition and they really treat Realnet as if it's their own organisation. They used the cheapest shower head to repair the shower head they didn't ensure was in good condition before we moved in. We asked for Ismaila from Realnet Midrand to come help us fix the bursted pipe in the kitchen and there's still an issue. He hung up, screamed at us and didn't display any respect for us. The pipe bursted last week Wednesday, a week later Ismaila (self proclaimed CEO of Realnet Midrand) treated us like we don't deserve help from the agency as if he is the major stakeholder. Major stakeholders should be aware because I'm sure they don't want their business to be jeopardised like this.