HM
Heidi M

1 reviews | Active since Mar 2011

12 Oct 2015, 20:45

Appauling service & attitude

Faye Smith was appointed as my knew agent to represent RealNet. She got new tenants who she knew. From day one she put them first, instead of me the paying client. 1st request, they move in nearly a week earlier, without having to pay, drill a hole into cupboard to install a gas stove, drill holes into the walls,I agreed on one condition they fill the holes and paint the various areas when they move. When the tenants moved in, I had all the walls painted, got someone to clean the place and made sure they had electricity. The night of the final inspection there was no electricity, we had to do the inspection barely being able to see,walls had holes and nails, not fixed as agreed. The cherry on the cake was when the body corp informed me that the tenants left the rubble in front of the gate. Faye responded, no one told her or the tenants. Tenants filled the walls and only painted the patches with the wrong paint. Faye once again was more concerned with options that best suited the tenants. Tonight the final painting wasn't done properly, told Faye don't care anymore, just want this whole ordeal over & done with. Will make sure not to recommend any of my family & friends.

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Replies (1)
RealNet Properties
RealNet Properties's reply13 Oct 2015, 12:03
Official
Hello De Morney,

Thank you for bringing this matter to our attention.

Kindly note that all RealNet franchises are independently owned and operated. We would however refer the matter for investigation by RealNet's Regional Director and the Franchisee of RealNet Kuilsriver.

A representative of RealNet would be in contact with you shortly.

Be assured of our best service and attention going forward.

Kind regards


The RealNet Team