WORST SERVICE EVER

On Wednesday 01/03/2023, my internet connection dropped around 10:30, i then reached out to RBS’s WhatsApp support team, and i was told my area has an outage which the engineers have been working on. I never followed up as i was told feedback will be provided, i made means to stay connected as iI work fryhome full time. So i followed up the next day snd I was told an individual ticket will be logged for me, so no one bothered to provide me eith feedback unless i followed up. So Friday morning i followed up again and as i was promised that a site engineer will come but no one came. I spent the whole weekend without internet, i was using my mobile data the entire time and it’s very weak. Fast forward to Monday i still do no have any internet, i followed up on what time site engineer will come, was told they are still waiting for feedback from their upstream, was told to reboot around 12:00 and still no internet. The lady told me they need to log a new call and start everything from scratch because the remote engineer couldn’t fix the issue, this was around 13:49, i was told they are not promising me that an engineer will come and i have to wait till Tuesday. Am told the engineer will have to call me and make an appointment to come, and latest will be Wednesday. Mind you, Wednesday will mark a full week without internet. This is so frustrating and *********** of RBS. This has affected my work badly. I will not recommend this brand to anyone.