Worst costumer service from Real Broadband Solutions

If I can give them no rating I will do that. Worst customer service I have ever experienced. Let's start from the beginning on 17 February 2018, the company was set up just outside the our complex to advertise the fibre and inform the tenants/owners about the installation to the complex. We decided to sign up immediately, because who doesn't want uncapped fibre?

Paid the activation fee on 20 February, got a letter saying the and I quote "The installation of fibre into your complex will be completed within 6-8 weeks. Thereafter, the activation process will take 7-14 working days".

From 20 February counting 8 weeks, the completion date will be then 24 April. Great so nothing happened, we weren't informed that the installation is complete or still in the process of completion. Absolutely no communication was send our regarding where we stand with the completion.

Two weeks after the proposed completion date, which is now 8 May 2018, I send them an email asking what is happening with the fibre, why haven't we received any communication.?The response was simple, they said they need another 2-3 weeks for testing and finishing up in the complex and the contractors have fallen behind due to many complexes going live at the same time. Three weeks later should be 22 May 2018. On Tuesday (29 May 2018), another email was send to them asking for an update regarding the fibre, no response has been received. Today is the 1st of June 2018, in total we have waited 14 weeks, double the amount of time they said they will be done.

And to top it all off, no communication of any kind whatsoever was send in the mean time. If it wasn't for me querying them, I don't think I would have received any feedback.

Worst company ever, don't promise things you can't deliver. Some type of communication would have been nice.