ND
Ntombekhaya D
1 reviews | Active since Jun 2015
08 Nov 2022, 13:56
USELESS SERVICE PROVIDER-THE WORST
The worst service ever and very unprofessional. WhatsApp agent is not helpful doesnt give you and SLA or a status of what is happening, not helpful at all. they suspended my service a month after joinining without alerting me that i was owing for the first month, when i paid i paid for the new month, now only after i called in they explained how the system works even though i was in communication with them on whatsapp and email after i paid. VERY ANNOYING AND DISSAPOINTING SERVICE. DO NOT JOIN THIS USELESS SERVICE PROVIDER. telling me i have to wait 2 to 24 hours after i have now paid to get the subscription uplifted,
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Real Broadband Solutions's replyOfficial
08 Nov 2022, 14:42Good Day Ntombekhaya,
Thank you for bringing this to our attention.
We have done an investigation regarding your query and we have established the following.
1. Email was sent to you on the 30th of September 2022 with full Ts and Cs which also state that we bill pro-rata and that we bill in advance upon sign up. Upon activation on the 3rd of October, bare in mind that our installation timeline takes 7-14 working days, we pushed the installation in 2 days as you requested an escalation since you urgently needed the Internet. You made payment on the 1st of Nov "22 for your November premium but did not make payment of your pro-rata for October "22
2. An email to remind you to make payment was sent to you on the 7th of Nov "22 which you responded to, we responded back with your Statement which reflects that the Pro-rata for October has not been paid.
3. Kindly note that our agents were diligent in letting you know of the SLA when it comes to unsuspension. We are more than happy to provide screenshots.
4. The agents stopped replying to your WhatsApps as you kept using vulgar language towards them after they advised you of the 2-24 Hours unsuspension SLA.
One of our complaints agents will be in touch with you to further elaborate. :)
Thank you for bringing this to our attention.
We have done an investigation regarding your query and we have established the following.
1. Email was sent to you on the 30th of September 2022 with full Ts and Cs which also state that we bill pro-rata and that we bill in advance upon sign up. Upon activation on the 3rd of October, bare in mind that our installation timeline takes 7-14 working days, we pushed the installation in 2 days as you requested an escalation since you urgently needed the Internet. You made payment on the 1st of Nov "22 for your November premium but did not make payment of your pro-rata for October "22
2. An email to remind you to make payment was sent to you on the 7th of Nov "22 which you responded to, we responded back with your Statement which reflects that the Pro-rata for October has not been paid.
3. Kindly note that our agents were diligent in letting you know of the SLA when it comes to unsuspension. We are more than happy to provide screenshots.
4. The agents stopped replying to your WhatsApps as you kept using vulgar language towards them after they advised you of the 2-24 Hours unsuspension SLA.
One of our complaints agents will be in touch with you to further elaborate. :)
Real Broadband Solutions's reply08 Nov 2022, 14:42
Official
Good Day Ntombekhaya,
Thank you for bringing this to our attention.
We have done an investigation regarding your query and we have established the following.
1. Email was sent to you on the 30th of September 2022 with full Ts and Cs which also state that we bill pro-rata and that we bill in advance upon sign up. Upon activation on the 3rd of October, bare in mind that our installation timeline takes 7-14 working days, we pushed the installation in 2 days as you requested an escalation since you urgently needed the Internet. You made payment on the 1st of Nov "22 for your November premium but did not make payment of your pro-rata for October "22
2. An email to remind you to make payment was sent to you on the 7th of Nov "22 which you responded to, we responded back with your Statement which reflects that the Pro-rata for October has not been paid.
3. Kindly note that our agents were diligent in letting you know of the SLA when it comes to unsuspension. We are more than happy to provide screenshots.
4. The agents stopped replying to your WhatsApps as you kept using vulgar language towards them after they advised you of the 2-24 Hours unsuspension SLA.
One of our complaints agents will be in touch with you to further elaborate. :)
Thank you for bringing this to our attention.
We have done an investigation regarding your query and we have established the following.
1. Email was sent to you on the 30th of September 2022 with full Ts and Cs which also state that we bill pro-rata and that we bill in advance upon sign up. Upon activation on the 3rd of October, bare in mind that our installation timeline takes 7-14 working days, we pushed the installation in 2 days as you requested an escalation since you urgently needed the Internet. You made payment on the 1st of Nov "22 for your November premium but did not make payment of your pro-rata for October "22
2. An email to remind you to make payment was sent to you on the 7th of Nov "22 which you responded to, we responded back with your Statement which reflects that the Pro-rata for October has not been paid.
3. Kindly note that our agents were diligent in letting you know of the SLA when it comes to unsuspension. We are more than happy to provide screenshots.
4. The agents stopped replying to your WhatsApps as you kept using vulgar language towards them after they advised you of the 2-24 Hours unsuspension SLA.
One of our complaints agents will be in touch with you to further elaborate. :)