Terrible Service - No Sense of Emergency

Kindly assist, I have spoken with the Call center agent several time updating them that I am moving house and that I needed the router to work in the new place. I have kept her updated regarding this matter constantly up until the day of the move. I confirmed with her the 605 amount that is required for me to pay does it include or exclude the monthly instalment, she said it does includes it. Now this is the challenge I have as she since did not come back and fix the this error she made, I am sitting thinking the day I move all will be sorted. Now she tells me no the 605 is excluded that it was a misunderstanding.

I am working from hoe and need to have access to the WIFI, I have raised this concern before about her level of incompetence. I cannot teach someone to do their Job.

I now have been sitting the whole weekend todate without WIFI or having someone assigned to assist me. The Finance lady called me and clarified the situation. Of which we had an arrangement for the payment, however I said if someone doesn’t come to get the WIFI resolved then they can cancel my subscription and pay me back the monthly instalment that I have paid for the June.

No one contacted me sine event after following up on this issue and I raised that this is an urgent matter. I have not access to WIFI and no indication on when someone will come and sort out my WIFI.

Kindly cancel my subscription and pay me back my 435 which I have paid for the following month. I have tried to be civil and understanding however I have received the worst service time and time again from this company. I am escalating this because if it is not done today then I want my money back.