Poor service delivery

I reported that I am having a problem with internet access to my account on 23rd December 2022 just after 14h00 and I have not received any assistance rin sorting out my internet connection and restoring my service even after I have advised that I am working festive season or not and no one answers your calls just standard responses they have skeleton staff and there will be a delay in the mean time I have to purchase mobile data after paying for fiber network and they just don't seem to understand the urgency of my situation we are now on 27th December 2022 and they say my link is down someone will have to assist on site when I ask time frames no one responds and they don't answer your call I'm really frustrated