BC
Blake C
1 reviews | Active since Sept 2022
12 Sept 2022, 18:13
Poor and unprofessional service
Real Broadband Solutions is the poorest service provider. You WhatsApp the lady to let her know when the network is down and she responds hours later. So unprofessional and so unhelpful. I’ve waited 3 hours today. I haven’t been able to work since and still no assistance. No network connectivity, it’s down. I don’t know who to ask.
Helpful (0)
Replies (2)0
Replies (2)
Real Broadband Solutions's replyOfficial
13 Sept 2022, 09:00Good Day Blake,
Kindly provide your account details to *** as we are unable to pick up your profile as Blake in order for us to refer the matter to the relevant department.
We look forward to hearing from you.
Kindly provide your account details to *** as we are unable to pick up your profile as Blake in order for us to refer the matter to the relevant department.
We look forward to hearing from you.
Real Broadband Solutions's reply13 Sept 2022, 09:00
Official
Good Day Blake,
Kindly provide your account details to *** as we are unable to pick up your profile as Blake in order for us to refer the matter to the relevant department.
We look forward to hearing from you.
Kindly provide your account details to *** as we are unable to pick up your profile as Blake in order for us to refer the matter to the relevant department.
We look forward to hearing from you.
BC
Blake C's updateReviewer Update
16 Sept 2022, 11:11I would like to place on record that the problem was not that I did not have network but that your company deactivated my service due to a glitch in your system that did not pick up my payment. Without informing me prior or trying to establish the facts you deactivated the service. Your agent made contact apologising but how is this conduct aligned to the consumer protection policies? Every effort must be made to contact the client in the event you unable to find payment. I submitted proof of payment and after much back and forth emails you reinstated the service. So it was worse than just not getting someone to assist with no network. Please polish up your processes and especially your service. My account reference is RBS1351.
BC
Blake C's update16 Sept 2022, 11:11
Reviewer Update
I would like to place on record that the problem was not that I did not have network but that your company deactivated my service due to a glitch in your system that did not pick up my payment. Without informing me prior or trying to establish the facts you deactivated the service. Your agent made contact apologising but how is this conduct aligned to the consumer protection policies? Every effort must be made to contact the client in the event you unable to find payment. I submitted proof of payment and after much back and forth emails you reinstated the service. So it was worse than just not getting someone to assist with no network. Please polish up your processes and especially your service. My account reference is RBS1351.