ML
Marc L
1 reviews | Active since Aug 2014
21 Jun 2021, 17:40
Continual contact issues.
Cannot get in contact with RBS. The calls continually fail and this happens every time I need to get in touch with them. Only after many attempts and waiting a couple hours does it work. They are by far the most expensive ISP in my area and the only reason I don't change ISP's is because I cannot afford to be offline for the week it takes to migrate. If you going to be the most expensive you should at least give decent customer service.
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Replies (2)
Real Broadband Solutions's replyOfficial
22 Jun 2021, 11:18Good Day Marc, We apologise for the difficulty you have experienced in getting in touch with us, we were experiencing a very high volume of messages and therefore our response time was affected. We were however able to respond to you and provided a status message to notify customers that responses were delayed and when services were restored.
Please note the below contact platforms and operation times for all your future communication: Landline *** between 7am to 4pm, WhatsApp *** between 7am to 9pm, Email on ***, Facebook, as well as Instagram.
Please note the below contact platforms and operation times for all your future communication: Landline *** between 7am to 4pm, WhatsApp *** between 7am to 9pm, Email on ***, Facebook, as well as Instagram.
Best regards,
Real Broadband Solutions's reply22 Jun 2021, 11:18
Official
Good Day Marc, We apologise for the difficulty you have experienced in getting in touch with us, we were experiencing a very high volume of messages and therefore our response time was affected. We were however able to respond to you and provided a status message to notify customers that responses were delayed and when services were restored.
Please note the below contact platforms and operation times for all your future communication: Landline *** between 7am to 4pm, WhatsApp *** between 7am to 9pm, Email on ***, Facebook, as well as Instagram.
Please note the below contact platforms and operation times for all your future communication: Landline *** between 7am to 4pm, WhatsApp *** between 7am to 9pm, Email on ***, Facebook, as well as Instagram.
Best regards,
Real Broadband Solutions's replyOfficial
22 Jun 2021, 11:18Good Day Marc, We apologise for the difficulty you have experienced in getting in touch with us, we were experiencing a very high volume of messages and therefore our response time was affected. We were however able to respond to you and provided a status message to notify customers that responses were delayed and when services were restored.
Please note the below contact platforms and operation times for all your future communication: Landline *** between 7am to 4pm, WhatsApp *** between 7am to 9pm, Email on ***, Facebook, as well as Instagram.
Please note the below contact platforms and operation times for all your future communication: Landline *** between 7am to 4pm, WhatsApp *** between 7am to 9pm, Email on ***, Facebook, as well as Instagram.
Best regards,
Real Broadband Solutions's reply22 Jun 2021, 11:18
Official
Good Day Marc, We apologise for the difficulty you have experienced in getting in touch with us, we were experiencing a very high volume of messages and therefore our response time was affected. We were however able to respond to you and provided a status message to notify customers that responses were delayed and when services were restored.
Please note the below contact platforms and operation times for all your future communication: Landline *** between 7am to 4pm, WhatsApp *** between 7am to 9pm, Email on ***, Facebook, as well as Instagram.
Please note the below contact platforms and operation times for all your future communication: Landline *** between 7am to 4pm, WhatsApp *** between 7am to 9pm, Email on ***, Facebook, as well as Instagram.
Best regards,