worst service ever!

Good Day

Firstly I would like to say "I’m very disappointed in the service that was rendered to me for the past 3 days". I must say your employees don't know how to treat their customers.

It all started on Monday Morning '5h45am' as I was unable to tag with my card, so I asked the bus driver to actually drop me of at Thokoza Park so that they can be able to fix my card, but the driver said no! So i had travel a long distance to take a taxi with money I don’t have, yet I have money on my Rea Vaya card.

Then on Wednesday I went to the Rea Vaya station (Fashion Square) and was advised to go to the customer service (Carlton) and when I got there (17h30pm) I was given the worst service ever! The customer care agent (Male) advised that “the system is offline and he can’t assist” and I then asked about the nearest customer service office and he advised that it is in Orlando. I asked him to put me in a bus to Orlando but he threw me out and said they don’t do that. I told him I don’t have money with me and have nowhere to go but still he said I must go to Park Station and take a train, “Mind you there’s money in my card at that time” but still I was thrown out.

I’m very not happy with Rea Vaya as till this day I haven’t received any assistance and yet I have money in my Rea Vaya card that keeps on telling me to speak to a supervisor yet they not assisting at all.

When Rea Vaya was introduced it was supposed to be different from all this our public transport. But I disagree as it’s the worst!

Regards

Thato Khoza