Based on recent customer reviews, Rea Vaya Bus Rapid Transit System (BRT) is facing significant commuter dissatisfaction. Riders consistently mention long waiting times during peak hours, system outages that prevent card loading and tap-out functionality, and unfair penalty charges that take extended periods to reverse. A recurring theme is frustration with staff conduct at stations and on the customer care line, with commuters describing dismissive attitudes and lack of assistance. Confusion around the new orange card rollout and incompatible tap machines is also a prominent concern raised by daily commuters.
TrustIndex
2.1
NPS Score
-50
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Rea Vaya Bus Rapid Transit System (BRT)
What do customers say about Rea Vaya Bus Rapid Transit System (BRT)?
Based on recent customer reviews, Rea Vaya Bus Rapid Transit System (BRT) is facing significant commuter dissatisfaction. Riders consistently mention long waiting times during peak hours, system outages that prevent card loading and tap-out functionality, and unfair penalty charges that take extended periods to reverse. A recurring theme is frustration with staff conduct at stations and on the customer care line, with commuters describing dismissive attitudes and lack of assistance. Confusion around the new orange card rollout and incompatible tap machines is also a prominent concern raised by daily commuters.
Is Rea Vaya Bus Rapid Transit System (BRT) trustworthy?
Rea Vaya Bus Rapid Transit System (BRT) has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Rea Vaya Bus Rapid Transit System (BRT) across 350 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2020
Malfunctioning Machime ..Indusyia Station
This business is a **** how can u be charged for a malfunction machine i wrote requesting a refund till this day nothing .This business charged R30 for their machine which was not working..Wrote *** but nothing yet..gave the details promised refund after 7 days it's been two weeks worst business ever...
1 reviews | Active since May 2020
Malfunctioning Machime ..Indusyia Station
This business is a **** how can u be charged for a malfunction machine i wrote requesting a refund till this day nothing .This business charged R30 for their machine which was not working..Wrote *** but nothing yet..gave the details promised refund after 7 days it's been two weeks worst business ever...
1 reviews | Active since May 2025
Beyond horrible
Absolutely horrible service from the security lady Ipeleng, a lady and another male at UJ Kingsway Campus on 01/10/26 at 18:15 I was refused to tap me in to load my card which was on *** by a lady with dreadlocks who was incredibly rude & hostile for absolutely no reason As a woman in South Africa, I was forced to organize alternative transport in the dark of night! Anything could've happened to me I had to jump off the entrance that we use to enter buses to go home after relentlessly begging Ipeleng and her co workers to provide with service I have NEVER been so humiliated in my life! I always fill my tag at the UJ campus without any problems but in the afternoon & I had never encountered any problems Before these three mean musketeers ruined my day & compromised my safety! I am shocked to see that such rude, uncivilized people exist in this day and age! Shocked is an understatement!
1 reviews | Active since May 2025
Beyond horrible
Absolutely horrible service from the security lady Ipeleng, a lady and another male at UJ Kingsway Campus on 01/10/26 at 18:15 I was refused to tap me in to load my card which was on *** by a lady with dreadlocks who was incredibly rude & hostile for absolutely no reason As a woman in South Africa, I was forced to organize alternative transport in the dark of night! Anything could've happened to me I had to jump off the entrance that we use to enter buses to go home after relentlessly begging Ipeleng and her co workers to provide with service I have NEVER been so humiliated in my life! I always fill my tag at the UJ campus without any problems but in the afternoon & I had never encountered any problems Before these three mean musketeers ruined my day & compromised my safety! I am shocked to see that such rude, uncivilized people exist in this day and age! Shocked is an understatement!
1 reviews | Active since Jun 2026
Rea Vaya buses are a...
Rea Vaya buses are a very convenient mode of transportation but problems are with a specific bus, the F11 bus is ever delayed and I believe drivers of these busses do not respect time, we get on these busses for convenience and every other bus is ever on time except for F11.
1 reviews | Active since Jun 2026
Rea Vaya buses are a...
Rea Vaya buses are a very convenient mode of transportation but problems are with a specific bus, the F11 bus is ever delayed and I believe drivers of these busses do not respect time, we get on these busses for convenience and every other bus is ever on time except for F11.
1 reviews | Active since Apr 2024
Rea Vaya Bad experience
I would like to lay a formal complaint towards one of your drivers Registration CV 75 KG GP Time: 08h45am Area: Rea Vaya Station Boomtown I was expecting to ride on the T3 at BoomTown 5 minutes earlier a T2 approached then this bus came at 08h45am Not marked or labelled as to where it's headed. I took the bus thinking it is a T3. Upon realizing it is not my listed bus I proceeded to the front to Greet the Driver and ask how to get the correct bus. I greeted him first he looked in his rear mirror to where our eyes met and he kept quiet in disbelief I greeted the second time to which he responded arrogantly and in a dismissive manner. We are Paying Patrons we all have places to be and we all have challenges in our lives but to treat Paying patrons in this manner is unacceptable and uncalled for. Drivers attitudes need to helpful, empathetic and humble. You are providing a public service as Rea Vaya to which we are paying for. May you kindly speak to all your drivers to address patrons in a respectful and kind manner with regards to the Constitutional Law of This Country please. If there are no changes I will escalate this email to the powers that be if there are no significant changes I thank you.
1 reviews | Active since Apr 2024
Rea Vaya Bad experience
I would like to lay a formal complaint towards one of your drivers Registration CV 75 KG GP Time: 08h45am Area: Rea Vaya Station Boomtown I was expecting to ride on the T3 at BoomTown 5 minutes earlier a T2 approached then this bus came at 08h45am Not marked or labelled as to where it's headed. I took the bus thinking it is a T3. Upon realizing it is not my listed bus I proceeded to the front to Greet the Driver and ask how to get the correct bus. I greeted him first he looked in his rear mirror to where our eyes met and he kept quiet in disbelief I greeted the second time to which he responded arrogantly and in a dismissive manner. We are Paying Patrons we all have places to be and we all have challenges in our lives but to treat Paying patrons in this manner is unacceptable and uncalled for. Drivers attitudes need to helpful, empathetic and humble. You are providing a public service as Rea Vaya to which we are paying for. May you kindly speak to all your drivers to address patrons in a respectful and kind manner with regards to the Constitutional Law of This Country please. If there are no changes I will escalate this email to the powers that be if there are no significant changes I thank you.
1 reviews | Active since May 2026
Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible
Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible. You can't get on the bus with no sufficient amount but they go on and charge extra. This is unacceptable. They say I must wait 7days before my matter can be attended to, how do they expect me to get to work/home when they just took my money? This is totally unacceptable and the customer service is very poor, all they say is lock an appeal... The appeal that will be attended to after a week!!! Rea Vaya you better do something about this matter my trip is only R11 but for 3 days I've been charged R60 extra which brings us to R180 that a lot of money. We work hard for that money if you think we just wake up to having money in our hand!!!
1 reviews | Active since May 2026
Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible
Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible. You can't get on the bus with no sufficient amount but they go on and charge extra. This is unacceptable. They say I must wait 7days before my matter can be attended to, how do they expect me to get to work/home when they just took my money? This is totally unacceptable and the customer service is very poor, all they say is lock an appeal... The appeal that will be attended to after a week!!! Rea Vaya you better do something about this matter my trip is only R11 but for 3 days I've been charged R60 extra which brings us to R180 that a lot of money. We work hard for that money if you think we just wake up to having money in our hand!!!
1 reviews | Active since Feb 2023
Waiting time
It's ridiculous how long we have to wait for busses during peak hours especially in the afternoon for F11 busses. Intervals are supposed to be 10 minutes during peak hours but we wait over 30-45 minutes. What a useless bus service
1 reviews | Active since Feb 2023
Waiting time
It's ridiculous how long we have to wait for busses during peak hours especially in the afternoon for F11 busses. Intervals are supposed to be 10 minutes during peak hours but we wait over 30-45 minutes. What a useless bus service
1 reviews | Active since Jul 2019
TERRIBLE SERVICE
Good day, I am writing this email to express my disappointment in your services. When YOUR systems are down and the customer is not able to load money into their card, why can't the customer be allowed to go through and continue their trip. It's your system that is down after all, why should the customer be inconvenienced by that. It's even worse because it's not like the customer can just get a taxi to town because your stations are placed at areas where there are no taxis. So the customer has to either go back home or call an Uber which is almost 10x the amount they would have paid for the bus trip. And what about school kids who don't have money for an Uber? Must they miss school for the day because your system is down??? Your service is absolutely atrocious. Do better!
1 reviews | Active since Jul 2019
TERRIBLE SERVICE
Good day, I am writing this email to express my disappointment in your services. When YOUR systems are down and the customer is not able to load money into their card, why can't the customer be allowed to go through and continue their trip. It's your system that is down after all, why should the customer be inconvenienced by that. It's even worse because it's not like the customer can just get a taxi to town because your stations are placed at areas where there are no taxis. So the customer has to either go back home or call an Uber which is almost 10x the amount they would have paid for the bus trip. And what about school kids who don't have money for an Uber? Must they miss school for the day because your system is down??? Your service is absolutely atrocious. Do better!