Worst customer service

<p>Personally I feel your processes are completely illogical and the staff are very arrogant and never willing to assist. within my 2 weeks of joining the service, I still have not figured out how your bus routs are designed and which bus goes where, and neither do your staff.</p> <p>Today whilst at the Park station rea vaya station, I approached a lady asking to find out how many points were left in my card, she pointed a reavaya employee and said I should ask him. He then rep**** that I should go to the office to ask for my balance. And when I asked if I would have to pay to return to the station they agreed. I cannot believe that I have to pay to get my card balance, that is terrible service.</p> <p>When I asked for their names they refused and they do not have any name badges.</p> <p> </p> <p>regards</p>