#We had enough

my tag is no longer scanning at the biometric gates so the JMPD lady requested me to go to customer service to change the current card and get a new one of which she said they will transfer my points to the new card.

So when i got at campus square station they sent me to customer service but before i went i check the tag i had which i was given by my grandma, the guy who loads and check tags told me its oaky but when i arrived at the lady at customer service she seemed bored and not interested in helping, she then took my tag and after few minutes said the tag is expired but the date stated 2022 she says the tag expired last year october oaky i bought a new tag she took it and tookj time after again few minutes she comes out and says the server is down meanwhile am a IT specialist when i looked at the screen everything is well

So i want to know is this the treatment we will get from rea vaya staff bus drivers meanwhile its city of joburg property please try and do something with the matter cause we are always being treated unfairly and we buy tickets nor load them.