Unfairly penalised

On the morning of Friday 06/11/2015, my wife boarded rea vaya at the Sophiatown station. Upon enetring the station she had a problem tagging her card, but the spindles allowed her access. When she boarded th T3 to Bosmont, whilst in the bus her card was inspected and she was informed that she did not tag in. Now if you do not have funds on the card or if there is a problem, you are not allowed access onto the bus or into the station, so why was she allowed access if sh tagged in with an error at the station, not her fault, yours. Then you have your illeterate inspectors with no people skills informing my wife that she did not tag and will have to be penalised. Furthermore, upon her exiting the next bus, F7 at her stop in Crownwood, again, she could not tag with the same error as the beginning. Again, I ask, why are you robbing your commuters, by penalising them for your system faults. And please do not refer me to your call centre, which is another issue, with inexperienced and rude consultants. I need the matter resolved as soon as possible, as you have alot of clients with the same problem, who are either afraid to complain or who does not have time and energy to do so.