Unfair Penalty and Systems that do not work.

To whom it may concern.

This is my 2nd week using Rea Vaya since I am working in Cresta. I took it to work today and when it was time to get off I was told that I cannot tap out because it was out of order.

After work I ran for a bus 538 C4 and when i wanted to tap out forat then tap in i was told i couldn't because it was Out if order again. As I was in a rush I had no choice but to tap in and I was penalised.

As I am typing this email I boarded a bus I connected with which is 571 C6 going to Meadowlands and at least that one is working? You can imagine how happy I am at this present moment. I am extremely angry as I feel you need to service your buses to a point where if the tap out function is not working the bus should not operate. This is totally unacceptable.

We all have busy days and since I'm very new using this mode of transportation I cannot always remember if I tapped out or not. This is your responsibility to make sure that the commuter is not inconvenienced.

I do not feel that I deserve to be penalized for your short comings. I need this issue to be sorted out and for my refund to be done as soon as possible because I cannot afford it.

My details re below. I look forward to your prompt response.