Treated Badly by Security

I'm writing to express my frustrations ,on the 21 of January was using. Rea Vaya from Jhb CBD to Soweto ,(Noordgesig Station) there was no electricity so did not tap out , following day I went to the station next Joubert Park and advised the Security by the name of Nokwazi Nkosi that I did not tap out ,there was no electricity in Noordgesig,She refused to assist me ,said I'm talking with her with an attitude ,I was tired came from work not sure what was She talking about,I went to the Cashier(Rea Vaya Staff)from the Station for assistance, then while she was trying to assist me Nokwazi Nkosi inform the Staff Member that I'm not going to pass or Tap out because of my attitude, she assisted people that came after me with the same problem and Tap them out ,I was treated badly by the security have to leave, we end up been charged for penalties because some of the staff/Security recusey to tap for us and it's not my problem that there was no electricity