TIRED OF BAD SERVICE FROM REA VAYA EMPLOYEES

I've been a loyal customer for Rea Vaya from inception when they started operating. But I'm actually revolted by their lack of customer service. (Not sure if you even train your employees). If the system is offline, I must walk to another station or pay extra to get their expensive ticket for something that's not my fault. As a paying daily commuter I shouldn't be doing that. <br> <br> Today was the last straw and I owed it to myself and other commuters to complain. At Thokoza Park on the 28/01/2015 at around 6h55am, myself and other commuters were about to tag in and we noticed that their system was offline and we couldn't tag. Your employee then tells us that we must go around and use the other entrance which is far and if you see your bus just in front of you, it's an inconvenience. So I ask the stupid guy why does he not make the gates manual....whist walking away from us with a ****y stinking attitude, he has the nerve to say only the technicians can do it and that he had to jump the gate as well. He acted as if he is not Rea Vaya. When I see a brand and you work for that brand, I expect you to behave like that. Maybe it's because I'm black and I must keep quite when I'm