Stinking attitude of the Rea Vaya staff

The Rea Vaya billing system is constantly off line due to a network problem. This is frustrating us as the commuters who are trying to load money on the card. For three days in a row the system has not been available. When you get to the station you are told to go catch a taxi.<br> <br> I have been a loyal Commuter for the past 2 years and each time i have to deal with rude staff of rea vaya. There are employed because of us the commuters not the other way round. I then asked for a Supervisor: and i explained that i've got a card but the sytems is offline and they dont have single trip and return trip tickets. The supervisor went on to tell me how it is my fault that i recharge with R20 every month, i only have myself to blame not the sytem. My question is why shoud commuters be penalised for a system that is not working, its not my faul that their system is always faulty. As for them telling to go take a taxi. That is so unprofessional and rude. They need to go for courses on customer service. I will report this to the Minister of Transport as well as the Presidential Hotline. It really needs to be review.