Rude security

we at the milpark station the date is the 8/02/2021 time is between 1:00 and 1:30 we wanted to add the trips in the card there is no one working the rude security telling us we should wait for the people , when i ask when are they coming it was a problem he started to insult me . We standing me and my niece waiting for people that we dont know when are they coming when we ask it was a problem