Reya Vaya with useless customer service

The access card starting giving me some error messages, was told to go to customer service for assistance. Mind you the card had R500 Transport fee, I was shocked to be told that I have to wait for two weeks for them to be able to transfer money from my old card to the new card, totally unprofessional, we all work with budget, they know very well that those blue cards are a nightmare each and every customer is always complaining about those cards but nothing is done about it.