Rea Vaya Nightmares

My rea vaya card could no longer scan, and it has a balance of R300 (I load enough for the month). I was told to buy a new card, which I did, took it to a customer care centre, I chose the one in Orlando. My 1st day I was told they are offline; I should come back again. This is unacceptable because I work in Sandton. Your customer care hours are already not friendly to us who don’t work in Soweto. I went for the 2nd time, when I got there, I was surprised to be advised that I should leave my old card and come back after 7 days. Never was this explained to me from the beginning of purchasing the card. Now fortunately I can afford to leave my card. Now for a bread winner who lives on a strict budget, if that is the only money you have, how are you expected to travel to work whilst your card is still with your office? Your systems are not innovative, yet the Rea Vaya is brilliant idea/transport mode. From Park I catch the Gautrain, and their systems are a pleasure. I could do purchase a card with them immediately, load it immediately and transfer what was left on old car myself by loading on to their website. You have self-service points that don’t work, what a waste of resources. If you are scared that cash will be ******, why don’t you allow us to use bank cards only. Please send your team to Gautrain to copy a thing or two.