Rea Vaya customer service

I loaded my Rea Vaya card and when I went to work on Tuesday it didn't want to tap in, so I asked at Thokoza Park they said they can't see anything on the system it doesn't show them anything on the system, its just blank, so I Should go to any customer care station, I then went to Carlton East to ask for assistance, I was then told there's nothing they can do.<br> I called the customer care number, a lady by the name of Bongeka assisted me, she then forwarded this matter to Murumo Matlabyane and Viola Ghambala, Marumo contacted me on Wednesday afternoon after I asked what is happening with my query , Rude as ever, after she told me that she received my query at after 3:30pm n shes knocke off already she promised to tell her manager to contact me as she claimed she is busy on another call, later Wednesday afternoon well before 3:30 I sent another e-mail asking again how far with my matter, No one came back to me, <br> Thursday morning another email was sent to them no response until now.<br>