REA VAYA BUSES' EMPLOYEES & SECURITIES ARE NONSENSE

<p>On wensday 25th July i took C5 from work (Milpak Station) to Library Gardens , where i supposed to take C1 to End bus stop, unfortunately for me the bus ( C1) that i took to end's tap out/in machine was offline was not working, it was offline so i did not tap out. On on thursday 2th i went to the CARLTON CENTER REA VAYA Station as that's where i take TI to Library Gardens, when i ot to the station there was a security i asked him to tap out for me as i did not do it yesterday beacuse the machinewas offline, he rudely refused and told me that he wont do it its the " new rule", i asked explained to him why i did not tap out yesterday and told him that if i dont tap out it will charge me a penalty fee and i dont have enough funds to go to work, the surity guard rudely refused i went to then went to the Rea Vaya Official/ employee and asked him he also refused and told me that there is a new rule that when you have not tap out yesterday then you are not supposed to tap out in the morning even when it was not your fault and that the bus you were using was offline, i had to tap in and was charged penalty fee because the security and rea vaya employee did not want to assist me, i was even late at work beacuse i waisted my time begging them to me, with bad i mean bad attitudes, why do we have security and rea vaya officials/ employee at the stations if they dont want to help us and are very rude, why do i have to pay a panelty charge when its not my fault that the bus's machine was offline, i have never been so hurt and dissapointed, such bad services. those people are palce at stations to assist us and not cause us stress and delay us, CALRTON CENTRE STATION I AM DISSAPOINTED, REA VAYA PLEASE GET US PEOPLE THAT REALLY KNOW THIER JOB AND WANT TO HELP PEOPLE PEASE.</p>