Rea Vaya BAD service

Hello Peter

On Wednesday, 23rd October 2019 at 11:05 in the morning I had a bad service experience at Boomtown Rea Vaya bus station. When I wanted to load my Rea Vaya card the lady who was at point of sale told me that she is going for a lunch and she was not in a position to help me. I asked if there was no one to help me since she was on lunch. She answered by saying there was no one to help and that she had been at the POS since 5 in the morning, and therefore she had to go for lunch.

I was left bewildered and out of words to have been treated with such disdain as a customer and the fact that I was denied my right to use public transport simply because someone was going for a lunch. This poor customer service made me to think of tourists visiting the country for the first time and who want to use Rea Vaya, what image will such attitude create of our country and our public transport system.

I'm of the strong view that unless someone responsible for people working at Rea Vaya stations do something about this, the service will so deteriorate that it will be almost impossible to remedy. The Rea Vaya service is BAD, thanks to the people working there like the lady at Boomtown station.

Warm regards Mandla Nkosi C: *** C: *** E: ***