Pricing charges dispute

I went there seeking clarity that why I was charged different amounts for the same distance and a same trip, and a lady said there was no way that would happen and I said to her I'm the one who using the bus and what I was telling her is the truth and it's not the first time it happens. She started giving me attitude saying since I know too much I should go to customer care and she pulled me by hand telling the guard I shouldn't go inside the station and that's when I became angry and started swearing at her I nearly hit her but held myself. Another thing that I'm complaining about is the fact that the brt staff members don't have name tags which is why they mistreat customers. The lady's name is Patricia Moloka and I'm not sure if customer service is taught at rea vaya. What happened this morning spoilt my whole day.