Man Handled At Bus Station By Consultant

Good morning, I cannot say it is a good one for me, I get my bus everyday at Old synagogue station in Hillbrow.

One day when I was travelling with my colleague, we then got to the station(Old synagogue), we wanted to load money onto our cards , I then asked the lady by the name of Precious Nzima/Nzama, to check my balance for which she did..She then gave me the balance of R5.60, I made a joke asking if she can add R10 for me as I am not going for a long distance, she did not take the joke as she was sulky, I asked what the problem was, she said nothing....then I continued adding my money, my friend then asked me to load money for her, our cards are the same, she assumed, my friend then asked for her balance through me..the consultant asked me if I'm there to play or to load money? :o I was puzzled as I had given her a different card, I then asked her why she is asking me such and why is she speaking to me in that way because I am the customer and I'm allowed to ask anything....moving along, I then told advised her that if she does not like her job she should not come to work, she then gave me an attitude when she was replying to me saying that I don't have authority to get her fired, when I did not even say that to her, I then told her that she will lose her job with such an attitude.... we then left the window, then I went back to go ask for her name, again with an attitude she said PRECIOUS!!,. I was like wow.

A MONTH LATER...

yesterday the 6th of November, between 17:45 & 17:55,

I entered the station (still the same one) its the one I use on a daily basis as previously said.

Everytime the bus comes, there are no observations as to who goes in first and so forth..one thing that I know is that the people who take the bus at that station do not get into the bus when its full, if you want to stand its fine, they sometimes shout standing for the people at the back to know that the bus requires standing only....

Yesterday, I as I approached the station, the bus was doing the same, I then decided to stand in front just to go in once the standing is open, Precious, was standing at the door just to guard the people going in, she then asked us to wait, which we did...then people started standing on the side as they did not want to go in as the seats were already taken, as I was about to walk inside the bus, this lady(Precious), grabbed by hand actually MAN HANDLING ME as if she was intending on breaking it, and she asked me why am I not listening because she said is should wait, I said but everyone has gone in, the one's who don't want to stand in the bus are standing side, what is the problem I asked, she then rep****, I did not say go in for standing, I then told her to let me go as she was hurting me, even the bus driver hooted alerting her to let me go as there is no one getting into the bus.... I then got into the bus, got off at library gardens station, where I requested to speak to the consultant on site, I got Thabo, I explained the whole situation to him he then advised me to go to the customer care in Carlton center, but it was closed when I got there...I then asked him if they are required to fight us when we get into the bus for some reason, he then said they are not allowed to touch any passengers, that is why there are security guards or unless if you are a ******** (which I wasn't)... as I left the station, I got to take the number to call and was given a ref number of ********** 8E15 when I called this morning.

Minutes later after the incident, my boyfriend and I then went back to the Old Synagogue station for him to confront her with regards to what happened, she then had an attitude again...my boyfriend asked her if it is part of her job description to Man handle people she said yes it is.....we then told her that she actually sprung my hand she then said she did not hold me at all, I then told her that I have witnesses, she then now changed her story saying that I refused to listen to her.

This morning I called the customer care line( ********** 874), I then spoke to Mabunda, this guy was supposed to listen to my story, all he kept on asking me was, if I was in line when this happened, I then asked if it matters because my hand was sprung in all of this, I also asked it was part of the consultants job description to even touch me, he said I shouldn't be asking questions when he is the one who should be asking questions, I asked for his name, he said he is Mabunda, kept on asking for his name he refused to give it to me, Honestly I thought I would get help from him, but he also treated me like I'm trash....when I also went to customer care to report this, the lady at Carlton station asked me what I did to the consultant in order for her to spring my arm? like what service is that?

I AM VERY ANGRY, AND I WANT THIS LADY TO BE DISMISSED FROM HER JOB, I AM NOT GOING TO LET THIS GO TILL SOMEONE HEARS BY CRY, I COULD NOT SLEEP AT NIGHT BECAUSE OF A PAINING HAND.

I AM NOT JUST SOME TRASH, I AM THE PERSON WHO PAYS THEIR SALARY BECAUSE IT IS MY HARD EARNED MONEY WHICH I USE TO PURCHASE MY BUS TICKET FOR SUCH BULL**** TREATMENT.

Yours Truly.

Angry client.