Inconvenienced Commuter

<p>on Friday 05.05.2017, Monday 08.05.2017 and Tuesday 09.05.2017 the tapping out systems for the F1 and C2 buses were not working, resulting in me not being able to Tap out. When I got to the station on Monday and Tuesday a Lady named NOMSA based at the Old Synagogue Westbound refused to assit me with Tapping out, telling me thart it was not allowed. I was stranded and was forceully told that I should Tap a penalty if I wanted to get home. how was this my problem when it is your buses that have an issue with tapping systems not working. I have loaded all my money on my ticket just to be forced to tap a penalty because the buses had issue. I took picture of the Tapping systems to prove that it is not my fault. even yesterday it was not working. how am I supposed to get home today? by tapping another penalty? I want my money back. </p>