FRUSTRATED C5 PASSENGERS

On 28 October 2019 - my colleagues and I waited for a C5 Bus for and hour and 10 minutes to arrive. We watched how C5 Busses went up toward town and returned as T3 Busses - we noted this because we recognised the bus numbers. the above has been an ongoing problem we experience as C5 bus passengers. we watched daily as our T3 / C6 / C4 passenger load busses every 5 minutes and yet we are paying passengers who are given a raw deal and the worst possible service. we are angry and frustrated and we need our plea to be heard before someone gets hurt. We are desperate to be rescued from our daily torture and swelling feet. We submit complaints on the app and it is not read. We call the call centres and nothing happens. We report to the station commanders and officers and securieties who tell us we need to be patient - our patience has run out.