Despicable Transport System

Good day,

It is with great exasperation and disappointment that I type this review about this appalling system. I have been calm with regards to the some of the events that have transpired however what took place this morning was the final straw for me and it would be an injustice not to voice out the flaws that this system has. Due to your malfunction bus tagging system I was unable to tag out of an F3 bus on Thursday, the 9th of May 2019. This morning when I got on the bus I still was unable to tag out because the tagging system was not working, as it always is not. I asked the driver to drop me inside the station so I can tag out as he was disembarking passengers outside the station so they could tag in, and he said no. I then got to the Lake View station and asked Stacey Mampeko (If this is truly her real name is) who was working the morning shift to tag me out so I can tag in for the day and she deliberately went ahead and tagged in me thus giving me a penalty. When I address this matter she proceeded to give me attitude and instead of reimbursing me for the penalty she caused, she tried to paint the blame on me where as the bus tagging issue was the problem and there was no resolution for this. This matter is an ongoing problem for passengers on a regular and it is quite horrific that the BRT management is doing absolutely nothing about it, passengers are literally being ****** of their hard earned money on a daily because of the sickening state of the transport system. The service provided by the workers of this system is despicable and exceptionally dreadful.

Furthermore to add insult to injury when I tried to check my balance this very morning at the Joburg Theatre station there was no one at the cubicle, they had gone out for lunch and the time was 09:00. There was no substitute to attend to the clients this once again shows the incompetence that the workers of Rea Vaya operate by. Bus drivers never come on time thus resulting in us passengers being late for our own daily duties. In addition to this, the buses are forever breaking down, malfunctioning or out of service.

I would highly appreciate if you could review some of your process and some of your staff members because they are extremely disappointing and quite ***********, there is a high rate of unemployment in South Africa I truly do believe there are people who would appreciate and respect the responsibilities that come with their job description. The service provided by Rea Vaya is highly unsatisfactory.