Damaged card

Arrived at the station at 6:30am my card was damaged and its still valid 2019 wanted to do a new card, they said they cannnot help me had to wait for 8 till customer care opens at8 couldnt they make a plan and I reli dont understand y must I pay for a damaged card while its still valid, Reavaya doesnt have courtesy for us nxa, even last it bit me 3penalties conseketive times how is that possible, I went to the same Carlton Customer Care received an sms tht they attending to the matter but did not get the results to the matter, how am I suppose to know it they refunded me due to their faulty machines, and the people who work here are so rude, some other buses taging things dont work and thats not my fault, so you guys expect me to get out of the bus while I havent reached my final festination to go and tag thats not on as well, and when you get here\carlton east bound\" they dont want to tag for you they tell you **** like you their child nxa your staff is so rude sies."