Customer service that provides bad services

The agent who is suppose to provide customer service swore at me because he was an illiterate individual. I asked him for simple directions and when I explained the proper manner to provide me with directions that are adequate so that I do not go to the wrong place. I am really dissatisfied with your services because I was directed to a wrong place by the first agent who said that the customer service will assist me while I got attitude when I got there as the very same person Edgar was unable to provide the person in front of me with assistance. He firstly cut me off not even explaining what the procedure will be when I have to unblock my pin. The executives of BRT Rea Vaya need to ask the MIS specialist to have a system that will ensure convenience for their customers as I had to walk to the other station which is supposed to be customer service that is with quality only to receive bad services and also to be **** to about the manager of the station. You need to train your staff or get people who know what customer service is all about and be able to provide it, unlike hiring illiterate individuals who swear at customers. People have been talking about the bad service, it stinks