Customer Service 1

Yesterday i went to BRT station at park station and prior to boarding a bus i went to load R50 on my card and i was helped by a guy whose fair in complexion around 17-20pm and he told me that the amount has been loaded however he didnt give me a receipt.I asked him for the balance and he didnt print anything for me he said verbally that i have R180.00 in my card and that amount was suppose to last me till next week friday.This morning after travelling ti the dame station from Thokoza park i decides to check my balance and to my surprise i only had R112.00 and became shocked how possible is it whrn i had R180.00 as per that mans verbal confirmation and when i enquired i was told to go to Carlton centre to get a detailed statement however i hardly have time for that as i knock off late and they might be closed.I am new to reya vaya and this is not a good welcome as i suspect the man took the money for himself and thats ********** and i want to also report the matter to the police.He didnt print out the receipt for me as he knre what he was doung.I want my money paid back to me as this is suppose to last me for the rest of the month and disciplinary action must be taken against him.