Can the Reavaya Management take action and send an inspector to these stations to ensure customers are treated fairly. I demand a positive feedback in this regard

Pathetic and shocking customer service!!!

A lady by the name stationed at Dobsonville Reavaya Bus Station has a stinking attitude (if I may put it mildy) towards customers and she has no respect at all. Her name is Thembi.

Last night I boarded a bus from Dobsonville and alighted at Elias Motsoaledi, Mofolo North, when tapping out, the machine kept giving an error message until the driver suggested that I tap out in the morning. This I did, however, I was hit by a penalty, when tapping in I had insufficient funds, I requested the lady to allow me to ride in the bus so they may drop me off at Orlando Bus Station in order to load and she refused and was very rude telling me that "she is not Reavaya" this has got nothing to do with her. To add salt into my already bleeding wound, the cashier's office was closed and only started operating way after 7am!

I was so shocked, in my opinion, as a Reavaya employee, she represents Reavaya so I don't understand when she says she is not Reavaya why else would she be appointed if she can't deliver service? She is supposed to raise all these concerns and challenges the commuters are faced with!!!

The Reavaya should also make sure their customer complains lines are working as one can never get through. I am supposed to be rating a Zero but the system does not allow