BUS SERVICE DISAPPOINTMENT

I was on the F10 last night, and the card tag inside the bus was out of service. This morning when I got to the station and wanted to tap into the station, I was informed that I am not allowed to tap out in order for me to tap into the station without being charged a penalty. It is stated on their notice board that no one is allowed to tap out of the station, as it is a rule that is put by the REA VAYA management. The service is really pathetic and the cashiers and the security guards are very rude towards the commuters. I fail to understand how it is my problem that their bus was out of service and I should be charged a penalty for something that I am not responsible of as a commuter. Maybe it is time that they changed their management, because even on Friday I waited for over 30 minutes from 6:30 - 7:10 for a T1 bus when only XT1 bus were being given at the station. The service of this bus service is really disappointing!!!