BRT poor service at Carlton Centre Eastbound CCC

The Carlton Eastbound Customer Contact Centre is forever out of cards when you go there even if they give you a time or date to return when you go there then they tell you they out of stock. I don't work or stay near a customer contact centre therefore it's an inconvenience if you have to go there on different occasions to be told that "we are out of stock" this only means that they never work. REA VAYA kindly look into this at it's very annoying, your company is quick to charge customer's a penalty when they didn't swipe out at the bus stop if it's offline yet your services are so poor. The same goes for when you want to load money on your card and the bus stop where you get off or on their systems are offline, what kind of a business are you guys running, yet there was promises made when you guys started off.