Bad customer service

I am a new user of the transport system, i boarded a bus in the on 26 /11/2019 tapped my card in the station, i then connected another bus when i got to Thokoza Park to go to Maponya Mall and when i departed the tag system in the bus system, in the mornings i dont use a bus i travel with my husband .when i got to the station again today being the 27 of November i asked the security to tap my card out so i can the tap in because if u dont tap out the card the system takes all ur available credit, the sucurity refused i then asked the cashier whose name is Zandi Ntombela, she did not even listen to me she rudely told me its not the stations fault that the bus dd not have n operating tag system n that i should sort my self out n not tag out at her station, i then spoke to Nelly Tsotetsi which she was of no use to my assistance at a station manger she told me she doesn't work there and she cant help because she is jus there as a manager n wont change the stations rules,i then contacted the call centre which no one helped me because they all put me on hold after listening to me i waited for almost an hour calling the call centre,the station manger by the name of Viola Ghambala arrived,i relayed my story to her, she was even more rude n told me to go report them to my lawyer's as i was reckless in boarding a bus that had a faulty tag system n that she will wait for the summonds from my lawyers talking to me in a loudest voice ever n gave me her email address ***. it is actually a shame that when people need a job they become so civil but when they get it they treat people with such ill n disgusting manner whilst we the very customers who support this RBT system put money in their table to feed n cloth thier backs how easily they forget that the very customers put her out of property. I was not happy with her attitude at all as a manager can hellopeter interven as i ended up using an uber to get home.