bad customer service

I am writing to express my frustrations with a recent experience I had with reavaya.

My card is damaged and I have R200 in that card.

I was advised to buy a new card and go to Reya Vaya Customer service Centres so they can transfer the money.

I went to Carlton centre and it was closed , apparently they are working 8 to 4, I am knocking off at 5.

I went to Thokoza park on the19/ 01/2019 and they referred me to Orlando it was also closed , they told me to come back on Monday.

I decided to buy a single trips and left my card at home with somebody so that they can go to Orlando and transfer the money on my behalf.

Please bare in mind the process was never explained to me.

I just find out that I need to fill in the form and it must be sent to the head office for authorization and it might take 3 days for the process.

I don’t have money to spend every day on transportation since I loaded my rea vaya tag as I always do.

Can you please intervene on this matter as this is really frustrating me.

Who am I supposed to go please advise. Contact number: ********** 278