Bad Attitude and service

I have been refilling my brt tag at the Thokoza Park brt station of which today when i went there the other tag terminal was not working and when i asked the supervisor to assist me she told me that there is nothing she can do for me accept the fact that i have to go to another terminal. I asked her is she can escort me to the other terminal because the last time they told me to go around i was almost bumped by the rea vaya bus, her response was that it does not concern her of how i get to the other side of the ticket terminal,she then said she does do favours for people she trust and know that they wont run into the bus instead of the terminal,but because she does not know me she can't help me. I do not understand why are favors done for others and not for everyone of which it would show fairness and why do favors and treat other customers like trash and talk down on them when asking for help. Her name is Anita Maloka. Their bus terminals are majority of the time not working and if you ask them if they have reported you get told that they are tired of reporting it.The service is so poor. I even missed the bus i usually take because of them.