Always Offline!!!! No trips!!!

<p>I have never ever come accross a more inefficient service provider. I struggled last week Friday the 6 the of January to get a new card. Went to UJ and was told even if I go to Kingsway they will not have cards as there were an issue with the cards and they had to send them back. I then gave my son money for trips yesterday the 11th of January and he could not buy any trips at Parktown as they did not have any trips!! This cost me to leave work and fetch my son from school and I went to Kingsway to buy him a ticket and guess what, they were offline!!! The could only sell me a new card and said I could activate this at any station. I bought the card and went to Industria West Station, offline. The poor school kids were standing there for more than an hour waiting for the system to go online I then went to Bosmont station also offline. This is not the first time this service is so appaling, if you constantly have offline systems surely there is a big problem. Value you customers do something to make this more efficient and less frustrating. Customer Service!!!</p>