10/10 Poor customer service

On 2019-11-26 I refilled my smart card with R150, the following day (2019-11-27) my card stop working (couldn't tap in and out anymore) I went to Rea Vaya calton center customer service center for them to transfer my funds to a new card I want to buy but they've been offline for the past 2 weeks now and the guy who a pretended to assist me (Dint ask his name) said I must just come back next year, the nerve of tell a customer that. in other words Rea Vaya stole my money and they don want to refund me