Unhappy Edgars VIP Club Member

I have maintained my edgars account for over 15 years, have never skipped a payment and last Friday the 06th of December I tried purchasing movie tickets using my Edgars VIP Club benefit and to my suprise I could not complete the transaction.

I called the Edgars Club Benefit call centre and was told all was in order with my account and was referred to the Edgars Club benefit call centre which told me my account was suspended.

I spent the entire day being sent from one call centre to another, I decide to go to the Eastgate shop and the lady from the club desk could not assist and advised me to come back the next day which did not make sense.

My edgars account number is *** and just received my December statement that reflects that I have been billed a R129 Club VIP fee