*********** staff at RCS

While making a purchase at Edgars, I was told that I can no longer use my current Edgars card and that I need to upgrade to the new black card. This was not a straight-forward process, as I was told; we had to call RCS 5 times to complete verification processes, and finally, when we got the PIN setup, the system failed to register the PIN. further calls and pushed pillar to post 2 hours later, the problem was not fixed. Now I sit with a new card that cannot be used, and the personnel at RCS have no clue on how to assist in sorting the problem. The RCS call center agent even went down the route of calling the store employee *********** and saying that she was not following the process properly. At which time I took over the call and told the RCS agent where to get off!!!. I was present during the whole process, which we did 4 times as prompted by the IVR system with no success. Edgars staff went beyond to assist me and was very apologetic for the inconvenience.