Rudeness and Apathy

On the 9th of May 2025, I went to pay my Edgars account after receiving several messages that I needed to pay by the 1st. Prior to that when I changed my old Edgars card to the RCS one - I called RCS to find out when I was expected to make payments as I hadn't received my statements for about 3 months. A lady told me that I can pay within the month as long as I do not skip the month. Fast forward - I then started receiving the statement which stated I needed to pay "by month end". I've been paying the account every month by the 10th of each month as that is the only time I receive money from my deceased husband's pension fund and I am also unemployed. Then the statement changed and stated that payment must be made by the 1st of the month. On the 9th of May I again called the RCS division from the Edgars phone to explain my situation and to ask if they can assist me to change the payment date to the 10th of every moth. I spoke to a very rude lady Christiaan in the debtors collection department - what an appalling service she gave me and the rudeness and shouting. The edgars staff wasn't surprised as they mentioned and confirmed that RCS staff is very rude towards them as Edgards staff as well.