RCS employees are VERY RUDE AND UNPROFESSIONAL

RCS employees are VERY RUDE AND UNPROFESSIONAL. Call centre employee phoned me today assuming to following up on the payment THAT I ALREADY MADE ON THE 8TH.

After receiving messages and letters that i'm gong to be reported to the credit bureau I asked them for a settlement letter to close this account after being a loyal customer for 20years BUT not even that could be issued as now i've been informed a collection fee is being issued. For a payment that WAS made prior to the call.

I always pay more than my minimum premium and still do, even though i dont have a job.

Being told that I need to learn how to speak to them was down right ridiculous considering the way that call centre person spoke to me, and talked all over me.

Do they realize they are not the CEO's but call centre agents.

Edgards has taken a major step back. Will take my business to Woolworths